Privacy Policy

Last Updated: November 19, 2024

Pathmaker Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information You Provide:

- Name

- Email address

- Phone number

- Home address

- Service address (if different)

- Details about your plumbing issue or service request

Automatically Collected Information:

- IP address

- Browser type and version

- Device information

- Pages you visit on our website

- Time and date of your visit

- Referring website addresses

Cookies and Tracking Technologies:

- We may use cookies, web beacons, and similar technologies to enhance your experience and gather information about website usage patterns.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Respond to your service inquiries and schedule appointments

- Provide plumbing services and communicate about your service

- Send service reminders, confirmations, and follow-up communications

- Improve our website and services

- Analyze website usage and trends

- Comply with legal obligations

- Protect against fraud and maintain security

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers:

- We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors, email service providers, or website hosting services).

Legal Requirements:

- We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers:

- If Pathmaker Plumbing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies to:

- Remember your preferences

- Understand how you use our website

- Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

We may use Google Analytics or similar services to analyze website traffic. These services may collect information about your use of our website and other websites.

5. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. YOUR PRIVACY RIGHTS

You have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your information (subject to legal obligations)

- Opt out of marketing communications

- Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided below.

9. CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to request deletion of your information.

11. DO NOT TRACK SIGNALS

Some browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Pathmaker Plumbing

5676 Underwood Ave, Charlotte, NC 28213

Phone: (704) 733-7507

Email: [email protected]

By using our website, you acknowledge that you have read and understood this Privacy Policy.